FAQ for fundraisers

Setting up a fundraising page

• How do I set up a fundraising page to raise money for charity?

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  Simply go to the link for the charity you want to fundraise for (which will look like this www.bmycharity.com/charityname) and click on 'start fundraising'.

  Follow the instructions and choose the event you are doing from the drop down list or 'fundraising' if the event you are doing isn't there.

  Then choose a link for your page (e.g. www.bmycharity.com/yourpagename) and add in some text. Click on 'save page' and you're ready to start fundraising.

  If you don't know the link for the charity you want to fundraise for try searching here

• I added an event I'm not doing, how do I delete it?

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  So long as no-one has made donations you can login and delete the page - just click on the cross icon.

  If anyone has made donations please contact help@bmycharity.com and we'll transfer the donations for you before deleting the page.

• Can I upload a photo to my page?

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  You can upload a photo to your page to make it really personal - your photo will replace the one that appears by default, which is provided by the charity.

  You can add other images and links into your text area - feel free to experiment with HTML to link to other sites.

• We want to fundraise as a team, what should we do?

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  You can set up a group page, which links together several individual pages. One person sets up the group page (you can set up, join and leave groups when you have registered and logged in). Then everyone else sets up their individual page in the usual way and links it to the group.

  This is a great way for teams, families and companies to join up their fundraising and see how each other is doing.

• How do I set up a new page for a different fundraising activity?

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  Log in to your account (at www.bmycharity.com/charityname/supporter) and choose an event from the drop down list then click on 'create page'

I'm ready to start fundraising

• How do I tell my friends about my page to raise money for charity?

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  When you set up your page you give it a unique web link such as www.bmycharity.com/yourpagename. You will receive an email from us reminding you of this link.

  Email this link to friends, family and colleagues to ask them to come and sponsor you or add it to your Facebook or MySpace page.

• People say my page link doesn't work.

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  Just ask people to copy or type your link (which will look like this www.bmycharity.com/yourpagename) into the address bar of their Internet browser. If they still cannot find you ask them to visit www.bmycharity.com and search for you there.

• My event is over - what happens now?

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  Congratulations on completing your event! The money you have raised is automatically transferred to your charity on a regular basis so there is no need to do anything else. We provide every charity with reports so they will know how much you have raised.

• When does the charity get my money?

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  Your donations are forwarded regularly to the charity every month.

Making a donation

• What is the Gift Aid scheme?

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  Charities can reclaim 25p for every £1 you donate from the taxman (28p until 5 April 2008), at no extra cost to you, through the Gift Aid scheme, provided you are a UK taxpayer and pay more income and/or capital gains tax than the charity will reclaim in each tax year.

• Am I eligible to give Gift Aid consent?

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  You must be a UK taxpayer and have paid as much income and or capital gains tax (or more) as the 25% of your donation that we are getting back (28% until 5 April 2008).

  You cannot give Gift Aid consent if you are a participant in a sponsored event for which the charity has borne some or all of the cost, or if you are connected to the participant. (A "connected person" is a wife or husband, a relative - brother, sister, ancestor - e.g. mother - or lineal descendant - e.g. grandson-, the wife or husband of a relative or a company under the control of the participant or connected person).

• I forgot to tick Gift Aid, what can I do?

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  Just reply to your thank you email or send an email to help@bmycharity.com and let us know you'd like to do this and we'll add the consent to your donation.

• Can I use my CAF card to donate?

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  The CAF card is a proprietary scheme and can only be used through CAF's website - you can make your donation either by sending a CAF cheque or through the CAF website if you wish.

  Please contact CAF or the person you are sponsoring to arrange this. Please ensure that you mention the details of the person you are sponsoring and the event they are taking part in.

• Do you accept foreign currency?

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  Donors can make donations from anywhere in the world. The donation is made in GB Pounds Sterling and each donor will be debited in their domestic currency.

• My donation was rejected - but I think my card is fine.

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  We apply very high security verification procedures to protect our charity partners from attempted internet fraud. As a result, very occasionally a legitimate card transaction is rejected because our fraud checking services identify it as possibly fraudulent.

  If your donation is rejected please accept our apologies for any inconvenience and try again later. If it is rejected again, this may indicate that your card issuer does not provide sufficient information for us to verify the transaction, so please try another card from a different card issuer.

Other queries

• How private and secure is this site?

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  High standards of security and privacy are at the core of everything we do.

  We use 128 bit SSL certificates to encrypt all the web pages you use and employ the latest firewalls to keep our website safe.

  We don't store your credit card details anywhere in the system for added security.

  We do not share personal information with any organisation apart from the charity you donate to.