You can choose to make a direct donation to the charity of your choice as long as they have registered with Bmycharity. To find the charity on our site visit www.bmycharity.com and type in part of the charity name in the Find a charity box, alternatively if you select browse you can see all the charities listed alphabetically.

Select your charity and you can either chose to make a direct donation by selecting Make a donation or you can chose to support a particular fundraiser.

Ideally your friend or colleague will have sent you a link to their fundraising page so that you can donate directly. However to find a fundraiser for this charity select Sponsor a Friend and type in your friend's first or last name or fundraising type for example Marathon. The site will then list all relevant fundraising pages for you to choose. Once you have made your choice you can make a direct donation to the fundraising page. Once you have made your donation it will appear in the most recent donations listed on the fundraising page.

If you decide to make a direct donation to the charity, please note that you will receive an email confirmation of your donation and the donation will be passed to the charity in your name and will appear in the charity reports together with any message you send. Please note that direct donations will not appear on the Bmycharity website. If you would like your donation to appear on the site you will need to make your donation through one of the charity’s fundraising pages.

Please complete your personal details as requested including selecting a Title (Miss, Mr etc) from the drop down menu as well as an email address and postcode. If you wish to add a message of support please complete this optional field. If you are donating straight to a fundraising page your message will be displayed on the fundraisers page and on the donation reports that the charity can print out. Please ensure that all the fields have been fully completed in order to process the donation.

For those who are making a direct donation to a charity homepage, for example www.bmycharity.com/actionforat please note that your donation message will not appear on the website but will appear on the donation reports that the charity produced periodically.

If you are supporting Help for Heroes, you can send your cheques, payable to Help for Heroes, through to the following address:-

The Donations Team
Help for Heroes
14 Parkers Close
Downton Business Centre
Parkers Close
Downton
Salisbury SP5 3RB
You can pay cash donations into any Lloyds TSB quoting the following details:
Sort code : 30 90 21
Account Number : 03524452

If you are supporting any other charity you will need to contact the charity direct.

We accept the following card types

• Visa
• Mastercard
• Electron
• Switch/Maestro
• Solo
• Visa Delta

For Help for Heroes donations, yes we do. Please contact the Help for Heroes Donations Team on 01725 514 130. For any other charity, please contact the charity directly.

Please visit www.bmycharity.com and select the appropriate charity. If you then type in your friend’s first or last name in the Find a Friend field, the site will list all matches for you to make a selection.

Once you have successfully made your donation you will automatically receive an email confirmation to the email address used for your donation.

Unfortunately we are unable to change the donation amount but we can arrange a refund of your donation if you can let know us within 24 hours of making the donation. Please send us an email to info@bmycharity.com. You will then be able to make your donation again with the new amount. If you would like us to refund your donation please email us at info@bmycharity.com quoting your transaction reference, please note that this is shown in the email confirmation sent to you automatically to thank you for your donation.

That's absolutely fine, simply email us at info@bmycharity.com quoting your first and last name and your transaction reference and we can amend your donation so that gift aid can then be claimed. We will send you an email to confirm that your request has been actioned.

1. For Help for Heroes. If you would like to make regular donations to the Help for Heroes Charity directly please find attached a Standing Order Mandate.

   Please note that at present you are not able to make regular donations direct to a Bmycharity Help for Heroes fundraising page but only to the central Charity account.

2. For any other charity, please contact your charity directly to arrange this.

If you can notify us within 24 hours of making your donation we can arrange a refund. Please send us an email to let us know to info@bmycharity.com quoting your transaction reference, which you will find on your confirmation email.

Yes, we will automatically send you a thank you email confirming your donation immediately after you have made it. This will be sent to the email address you included as part of the donation process so please type the email address in carefully.

It could be that our email has been inadvertently sent to your junk or spam folder within your email, so please do check there first. If it doesn’t appear there it could be that the email address entered during your donation was not correct , if this is the case please contact us at info@bmycharity.com and we will send you through a manual confirmation.

Firstly, please check that you have filled in all the details on the donation page, in particular a title and an email address. At present, the page does not highlight in red when a field is missing. If you are still having problems then please contact us at info@bmycharity.com and let us know your full name, time of your donation, the URL link for the page you were donating through to and what type of card you were using ie. Natwest Mastercard. We can then check with our third party card processing company so see what has happened and get back to you.

To protect the Bmycharity site against possible fraudulent activity, our third party card processing company monitors donation activity. Commonly where one person has made many donations using the same card during a short period of time, the donations may be put on hold until a Customer Services representative has had time to look at the payments and manually override. Please note that this would result in these donations initially appearing, then disappearing whilst the payments are reviewed and then reappearing once the block has been removed. Please note that this process can take around 2 days. If you have any queries, please email us at info@bmycharity.com quoting your transaction reference and we will look into this for you.

Yes you can. Please complete the donation details requested via the site. You will need to make your donation in pounds sterling. Please note that there are no additional charges incurred by Bmycharity but you will need to check with your local bank if they will apply any changes and what currency exchange rate will apply.

Yes. Please email us at info@bmycharity.com providing us with your full name and the date of the donation and we will amend the donor details to anonymous which will prevent your details appearing in Google searches. Please note that it may take Google several weeks to update their indexes to remove your name