Currently Bmycharity supports over 430 charities, with many new charities joining every year. First you need to decide which charity you wish to support and search our site to see if they are registered with us. Simply visit www.bmycharity.com and select the Find a Charity option.

If the charity is not registered with Bmycharity you should contact the charity directly or check their website to see if they have created an online fundraising facility with another online donation provider.

Yes, if you do not currently have a Bmycharity account, please register here.

There is currently no limit on the number of fundraising pages you can create.

Unfortunately not at present, but we will be continually updating the site and it will be considered for the future.

• Text giving
• Each fundraising page can currently only support one charity
• Adding photos or images into the text that you add. All photos will appear at the bottom of the page.

Your login email address will be the email address you used to create your Bmycharity account and confirmation of the details will be emailed to you shortly after you have created your account. Please note that you can request confirmation of your password by selecting here. Alternatively, if you do not receive an email reply within 1 hour of your request, please email us at info@bmycharity.com.

Yes, please select here for our user guide.

Please find attached an example individual page here.

Please select your chosen charity and select next

Please select an event type from the drop down list and select next

Bmycharity offers Charities the option to create an event or events. Once logged on to the Bmycharity account these are set up by the charity and could either be an actual event such as a bike ride or a fashion show or a specific project such as a new building or a project to provide aid to a particular region.

Please note that your charity will be able to report on donations by event or by fundraiser in the reporting function so that they can apportion donations appropriately as they are paid across on a monthly basis by Bmycharity.

You will see a list of available events in the event drop down list when you create your page.

Congratulations!! You can now circulate the URL link to your page via email, add it to your facebook status or any other online or offline communication.

It is up to you. The charity will not automatically be informed that you have created a fundraising page however they will see your donations coming through as part of the charity reporting functionality that we offer.

Please note that the template is fixed for each charity, but you can update your text as frequently as you wish and add up to date photos (perhaps some during training and some once you have completed your event).

The Bmycharity site is regularly reviewed and we often evaluate new ideas. We welcome any suggestions for improvement you may have, please email through to info@bmycharity.com.

Please note that once we have made significant updates to the site we will notify all fundraisers and charities to let them know.

At present each Bmycharity homepage can only list the top 3 fundraisers and these will change as donation levels change, however there is a option to promote a fundraising page on the Bmycharity home page. If this is of interest please contact us for details on costings and availability.

Login to your Bmycharity account at www.bmycharity.com using your email address and password, select my pages and then edit next to the fundraising page you wish to change. This will open up the edit screen where you can change the text, amend your fundraising target, update your offline donation figure or add in a new photo. Please remember to select save changes.

If you are supporting Help for Heroes, you can send your cheques, payable to Help for Heroes, through to the following address:-

The Donations Team
Help for Heroes
14 Parkers Close
Downton Business Centre
Salisbury SP5 3RB
For details on other ways to make donation click here

For any other charity, please contact the charity directly to find the best way to pay these donations in.

Yes. Please note that these offline totals can be recorded on your Bmycharity page in the Total Offline Donations field. You will need to login to your Bmycharity account using your email address and password and select my pages. If you select edit next to the page this will open up the edit field. About half way down the page you will see a field called Total raised offline, please note that you can add a total for your offline donations here and that this field can be updated as frequently as you wish. Please remember to select save changes.

All donations collected on your page will be paid across to your charity on a monthly basis in arrears minus the transaction fee, so for example all donations received on your page in January will be paid to your charity (along with donations on all the other fundraising pages supporting this charity) at the end of February.

Please note that you do not need to do anything as the donations are paid across automatically. However this transfer of funds is not shown on your page as this remains a personal audit trail for you.

To protect the Bmycharity site against possible fraudulent activity, our third party card processing company monitors donation activity. Commonly where one person has made many donations using the same card during a short period of time, the donations may be put on hold until a Customer Services representative has had time to look at the payments, and, if neccesary, manually override them. Please note that this would result in these donations initially appearing, then disappearing whilst the payments are reviewed and then reappearing once the block has been removed. Please note that this process can take around 2 days.

We collect Gift Aid consent from our donors during the donation process, however unless your donation is for the Help for Heroes charity we do not claim the Gift Aid on other charity's behalf. However we do provide each charity with access to Gift Aid reports which they can create and send to the HMRC to claim Gift Aid.

Probably the best source of information for Gift Aid queries is the HMRC, please find attached a link to the HMRC website for further information..

Not yet. But do keep an eye on our website for updates to the site which will take towards the end of 2012.

Please note that an automatic thank you email will be issued to your donors after they have made a donation to your page.

For general fundraising pages:

If you feel confident that there are no further donations to be made to your page, and you wish to remove your fundraising page from the site, please log in to your Bmycharity account (using your email address and password). If you select My Pages and then Edit next to the page you wish to close, this will open up the page edit screen, from which you can un-tick the Published at the bottom of this page and then press the Save Changes button.

This will mean your page is no longer visible and searchable.

For Help for Heroes fundraising pages:

Congratulations and thank you so much for supporting Help for Heroes. Please could you email us at info@bmycharity.com to let us know that you have completed your fundraising and we will notify the Help for Heroes Donations team so that you can receive a Letter of Acknowledgement. We will also close your page for you.

For general fundraising events:
Please contact the charity fundraising team direct to let them know. You will need to un-publish your Bmycharity page so that no further donations can be made – please see question 4.14 above. You will also need to contact all those who have made donations to your page to see if they still wish to make this donation. If so, that's fine and the donations received will be passed to your charity as usual. If any of your supporters require a refund we would need email confirmation of this sent to info@bmycharity.com. We will then liaise with our Finance Team and the Charity to arrange a refund. Please note that this may take a while to process.

For Help for Heroes events:
If your event has been cancelled, please contact the Help for Heroes Events team at events@helpforheroes.org.uk who may be able to suggest taking part in a different event. If you need to cancel your event due to injury or medical reasons, please contact the events team to let them know. If your supporters are happy we can keep their kind sponsorship as Help for Heroes donations, however if they would like to have their donations refunded we can arrange this too.

For charities other than Help for Heroes you will need to contact them directly to obtain a sponsorship form.

For Help for Heroes donations, please note that you will automatically be given access to a downloadable version of their sponsorship form once you have registered your event.

Bmycharity has an arrangement with Click and Jump, UK Skydiving Adventures and The London Parachute School which allows fundraisers to create Bmycharity fundraising pages where their donations are paid through your jump organiser. After the event has taken place the balance of the donations, net of the cost of the jump, are paid across to the charity of your choice. Alternatively you can choose to pay for the cost of the jump yourself and all donations will be paid across to your charity.

Click and Jump will organise your jump for you at a mutually agreed time once your donations have reached a minimum level, usually around £500.

If you are interested in arranging a charity jump, please contact the organiser directly to let them know your plans and they will advise you how to create your Bmycharity page in the correct format.

If you would like to arrange a Help for Heroes charity jump, please contact the Events team at events@helpforheroes.org.uk.

The best way to let your friends, family and colleagues know about your page is to send them the URL link directly via email, Facebook or any form of online communication (enewsletters, online articles etc). They will then be able to donate straight to your page. However if your supporters visit the Bmycharity website they can search for your fundraising page by using the Find a Friend option and either typing in your name or searching on any word within your page title, this is the top item displayed when creating your Bmycharity fundraising page and is also shown at the top of your page.

Please see an example here, this page can be found by typing in the Find a Friend section using Leanne, Davies, Edinburgh or Marathon.

Thank you so much for choosing to support this fantastic charity, the first step should be to contact the Help for Heroes events team at events@helpforheroes.org.uk or call them on 01725 514 105 and let them know about your plans as they will be able to offer you some fantastic support and email through all the required information you will need to get you up and running.

Please contact your charity's fundraising teams directly, their contact details should be shown on their website. You could also contact the Institute of Fundraising who have an extensive range of support available on their website at http://www.institute-of-fundraising.org.uk/guidance/five-minute-fundraiser/.

If you are fundraising for Help for Heroes please contact the Events Team at events@helpforheroes.org.uk or call them on 01725 514 105 where they will be able to give you access to a wide range of support. Please also find attached a useful link providing useful tips and advice on the best way to fundraise.

That's great. We recommend that you create a new fundraising page for each of the charities you wish to support each year and then un-publish your old pages so that your supporters don't inadvertently donate to the wrong page.

Please note that events are created by the charity and will display automatically in the event drop down list when you are creating your fundraising page. Simply select the event you wish to support and all your donations will be apportioned across.

Yes, Bmycharity will not pass on your details to any third party. We do however, pass fundraising and donor details onto the charity so that they can collect Gift Aid.