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About Bmycharity

Bmycharity was originally created by Ben Brabyn and Matt Cooper in 2000. It was purchased by Help for Heroes in March 2010 and is currently supported by a very small team. The aim of the purchase was to continue to provide an online, commission free donations facility for UK registered Charities and to fund this low cost site by focusing on encouraging supporters to make as many Help for Heroes donations through Bmycharity as possible.

By coupling Bmycharity's lean, low cost business with H4H's technical resources and relationships with banks and corporate partners, we're able to cover the costs of providing the service to the charity sector commission-free.

1 Before you create your fundraising page

For those fundraisers wishing to raise money for Help for Heroes, from January 2015 we are advising our fundraisers to use JustGiving as this will be more beneficial for “the blokes”. Please set up a fundraising page on instead.

1.1 Check whether the charity you wish to fundraise for is registered on our site

Currently Bmycharity supports over 440 charities, with many new charities joining every year. First you need to decide which charity you wish to support and search our site to see if they are registered with us. Simply visit and select the Find a Charity option.
find a charity

1.2 The charity I wish to fundraise for is not on the site, what should I do?

If the charity is not registered with Bmycharity you should contact the charity directly or check their website to see if they have created an online fundraising facility with another online donation provider.

1.3 Will I need to register for a Bmycharity account before I can create by Bmycharity account?

Yes, if you do not currently have a Bmycharity account, please register here.

1.4 How many fundraising pages can I create?

There is currently no limit on the number of fundraising pages you can create.

1.5 I wish to fundraise for more than one charity, is this possible?

Unfortunately not at present, but we will be updating the site later this year and this option in particular may feature so do keep an eye on our site.

1.6 What functions/facilities are not currently available on the site?

  • Text giving
  • Donations by Pay Pal
  • Each fundraising pages can currently only support one charity
  • Adding photos or images into the text that you add. All photos will appear at the bottom of the page.

1.7 I have forgotten (or mislaid) my Bmycharity account login details, what should I do?

Your login email address will be the email address you used to create your Bmycharity account and confirmation of the details will be emailed to you shortly after you have created your account. Please note that you can request confirmation of your password by selecting here. Alternatively, if you do not receive an email reply within 1 hour of your request, please email us at

2 Creating your page

3 What exactly is a group page and how do I create one?

If there are several individuals for example, who work together or are close friends and who have fundraising pages that all support the same charity, you can decide to create a group fundraising page to group your individual pages together and to introduce a bit of friendly competition to your fundraising!

A group page will list all of the individual fundraising pages in order of the donation levels raised.

How to create a group page

3.1 Please login to your Bmycharity Account at using your email address and password.

3.2 Select create group


Please select your chosen charity and select next

Please select an event type from the drop down list and select next

3.3 Please select a page category from the drop down list and select next

3.4 It then prompts you to select a URL (a name for your page) so type in salisburyrunners for example and check availability – if you chose this the link to your page would be

3.5 Select create my group, and this will then open up an edit screen.

3.6 Type in your page title – please note that what you add here will appear at the top of your Bmycharity group page. You can also add and amend the text in the free text field.

3.7 Select save changes. You have now created your group page but you will each need to edit your individual pages to add yourself into the group.

3.8 To do this, select my account on the top right hand side and select my pages and edit next to the appropriate page. Towards the bottom of the page you will see an option to Join a Group with your group page now listed. You will need to tick next to the group to join.

3.9 Please note that the group page should not be used to circulate for donations as your supporters cannot donate directly to this page – they would need to select one of the individual fundraising pages on the left hand side. To maximise your individual donations please circulate your individual fundraising page link.

3.10 I want the money raised through my fundraising page to support a specific project that the charity is supporting, how do I do this?

Bmycharity offers Charities the option to create an event or events. Once logged on to the Bmycharity account these are set up by the charity and could either be an actual event such as a bike ride or a fashion show or a specific project such as a new building or a project to provide aid to a particular region.

Please note that your charity will be able to report on donations by event or by fundraiser in the reporting function so that they can apportion donations appropriately as they are paid across on a monthly basis by Bmycharity.

You will see a list of available events in the event drop down list when you create your page.

4 After you have created your page

4.1 I have created by Bmycharity fundraising page – what do I do now?

Congratulations!! you can now circulate the URL link to your page via email, add it to your facebook status or any other online or offline communication.

4.2 Do I need to tell my chosen charity about my fundraising page?

It is up to you. The charity will not automatically be informed that you have created a fundraising page however they will see your donations coming through as part of the charity reporting functionality that we offer.

4.3 How can I customise my fundraising page?

Please note that the template is fixed for each charity, but you can update your text as frequently as you wish and add up to date photos (perhaps some during training and some once you have completed your event).

4.4 When is the site likely to be developed and what functionality may be added?

The Bmycharity site will be undergoing a review during the latter half of 2012. At present we are compiling suggested areas for improvement and development and we will review these on an on-going basis with the Development Team this year. Any suggestions for developments should be emailed through to

Please note that once we have made updates to the site we will notify all fundraisers and charities to let them know.

4.5 I am doing a great deal of fundraising for my charity, why am I not listed as one of the fundraisers on my charity's homepage?

At present each Bmycharity homepage can only list the top 3 fundraisers and these will change as donation levels change.

4.6 How do I edit or update my fundraising page?

Login to your Bmycharity account at using your email address and password, select my pages and then edit next to the fundraising page you wish to change. This will open up the edit screen where you can change the text, amend your fundraising target, update your offline donation figure or add in a new photo. Please remember to select save changes.

4.7 I have a cheque and/or cash donations (offline amounts) to pay in, how do I do this?

If you are supporting Help for Heroes, you can send your cheques, payable to Help for Heroes, through to the following address:-

The Donations Team
Help for Heroes
14 Parkers Close
Downton Business Centre
Parkers Close
Salisbury SP5 3RB

You can pay cash donations into any Lloyds TSB quoting the following details:

Sort code                   30 90 21
Account Number      03524452

For any other charity, please contact the charity directly to find the best way to pay these donations in.

4.8 Can I reflect these offline donation amounts on my page?

Yes. Please note that these offline totals can be recorded on your Bmycharity page in the Total Offline Donations field. You will need to login to your Bmycharity account using your email address and password and select my pages. If you select edit next to the page this will open up the edit field. About half way down the page you will see a field called Total raised offline, please note that you can add a total for your offline donations here and that this field can be updated as frequently as you wish. Please remember to select save changes.

4.9 What happens to the donations collected on my page?

All donations collected on your page will be paid across to your charity on a monthly basis in arrears minus the 1.6% transaction fee, so for example all donations received on your page in January 2012 will be paid to your charity (along with donations on all the other fundraising pages supporting this charity) at the end of Feb 2012.

Please note that you do not need to do anything as the donations are paid across automatically. However this transfer of funds is not shown on your page as this remains a personal audit trail for you.

4.10 There were some donations appearing on my page that are no longer showing, why is this?

To protect the Bmycharity site against possible fraudulent activity, our third party card processing company monitors donation activity. Commonly where one person has made many donations using the same card during a short period of time, the donations may be put on hold until a Customer Services representative has had time to look at the payments and manually override them. Please note that this would result in these donations initially appearing, then disappearing whilst the payments are reviewed and then reappearing once the block has been removed. Please note that this process can take around 2 days.

4.11 What about gift aid for the donations I have received? Will you collect this on my Charity's behalf?

We collect Gift Aid consent from our donors during the donation process, however unless your donation is for the Help for Heroes charity we do not claim the gift aid on our charity's behalf. However we do provide each charity with access to gift aid reports which they can create and send to the HMRC to claim gift aid.

4.12 I want to find out more information about gift aid, can you help?

Probably the best source of information for gift aid queries is the HMRC, please find attached a link to the HMRC website for further information..

4.13 I want to send an email to thank all those you have donated to my fundraising page, is this facility available?

Not yet. But do keep an eye on our website for updates to the site which will take towards the end of 2012.

4.14 I have finished my fundraising, what should I do now to close my page?

Congratulations and thank you so much for supporting Help for Heroes. Please could you email us at to let us know that you have completed your fundraising and we will notify the Help for Heroes Donations team so that you can receive a Letter of Acknowledgement. We will also close your page for you.

4.15 My event has been postponed or cancelled, what should I do?

For non-Help for Heroes fundraising pages –
Please contact the charity fundraising team direct to let them know. You will need to un-publish your Bmycharity page so that no further donations can be made – please see question 21 above. You will also need to contact all those who have made donations to your page to see if they still wish to make this donation. If so, that's fine and the donations received will be passed to your charity as usual. If any of your supporters require a refund we would need email confirmation of this sent to We will then liaise with our Finance Team and the Charity to arrange a refund. Please note that this may take a while to process.

For Help for Heroes
If your event has been cancelled, please contact the Help for Heroes Events team at who may be able to suggest taking part in a different event. If you need to cancel your event due to injury or medical reasons, please contact the events team to let them know. If your supporters are happy we can keep their kind sponsorship as Help for Heroes donations, however if they would like to have their donations refunded we can arrange this too.

4.16 I want to raise money offline, how do I get hold of a sponsorship form?

For charities other than Help for Heroes you will need to contact them directly to obtain a sponsorship form.

For Help for Heroes donations, please note that you will automatically be given access to a downloadable version of our sponsorship form once you have registered your event.

4.17 I would like to undertake a charity skydive or jump and have heard that I can do this and pay for the cost of the jump with the donations. How can I do this?

Bmycharity has an arrangement with Click and Jump and UK Skydiving Adventures which allows fundraisers to create Bmycharity fundraising pages where their donations are paid initially through to Click and Jump. After the event has taken place the balance of the donations, minus the cost of the jump, are paid across to the charity of your choice. Alternatively you can choose to pay for the cost of the jump yourself and all donations will be paid across to your charity.

Click and jump will organise your jump for you at a mutually agreed time once your donations have reached a minimum level, usually around £500.

If you are interested in arranging a charity jump, please contact the organiser directly to let them you're your plans and they will advise you how to create your bmycharity page in the correct format.

If you would like to arrange a Help for Heroes charity jump, please contact the Events team at

4.18 How can I make sure my page can be easily found so that my friends can make a donation?

The best way to let your friends, family and colleagues know about your page is to send them the URL link directly via email, facebook or any form of online communication (enewsletters, online articles etc). They will then be able to donate straight to your page. However if your supporters visit the Bmycharity website they can search for your fundraising page by using the Find a Friend option and either typing in your name or searching on any word within your page title, this is the top item displayed when creating your Bmycharity fundraising page and is also shown at the top of your page.

Please see an example here, this page can be found by typing in the Find a Friend section using Leanne, Davies, Edinburgh or Marathon.

4.19 I would like to fundraise for Help for Heroes, what is my next step?

Thank you so much for choosing to support this fantastic charity, the first step should be to contact the Help for Heroes events team at or call them on 01725 514 105 and let them know about your plans as they will be able to offer you some fantastic support and email through all the required information you will need to get you up and running.

4.20 I am looking for some tips and ideas on how to maximise my fundraising. Can you help?

Please contact your charity's fundraising teams directly, their contact details should be shown on their website. You could also contact the Institute of Fundraising who have an extensive range of support available on their website at

If you are fundraising for Help for Heroes please contact the Events Team at or call them on 01725 514 105 where they will be able to give you access to a wide range of support. Please also find attached a useful link providing useful tips and advice on the best way to fundraise.

4.21 I fundraise regularly for the same charity(s), what is the best way to manage multiple pages?

That's great. We recommend that you create a new fundraising page for each of the charities you wish to support each year and then un-publish your old pages so that your supporters don't inadvertently donate to the wrong page.

4.22 How do I support a particular event that a charity is organising?

Please note that events are created by the charity and will display automatically in the event drop down list when you are creating your fundraising page. Simply select the event you wish to support and all your donations will be apportioned across.
My pages

4.23 When I create a Bmycharity account could you confirm whether my personal details are secure and that they will not be passed onto to any other organisations?

Yes, Bmycharity will not pass on your details to any third party.
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Owned and supported by Help for Heroes available to all charities